Built for scale, security, and operational clarity
Works where support works
Decimal replies inside Zendesk/Jira/Salesforce/Slack—no new UI or workflow rewrite.
Article
Webhook delivery failure checklist
Internal Docs
Article
Common causes of webhook timeouts
Docs
Article
Webhook not firing on booking creation
Docs
Article
Signature validation and required headers
Internal Docs
Article
Retry logic for failed webhook requests
Internal Docs
Evidence, not guesses
Every answer is backed by citations from code, logs, configs, and linked systems.
Databases
Read-only
Source Code
Ticket Data
Logs
Read-only by default
Connect safely to approved sources without write access.
HOW DECIMAL WORKS
Understands your product from the inside
Decimal reads your code, configs and docs to build real product understanding.
Knows how customers actually use it
It learns from logs, workflows, past tickets and real usage patterns.
Works as a seat in your tools
Decimal lives inside Salesforce, GitHub, Jira and Slack with no workflow change.
Standards
Access controls
SSO, RBAC, and least-privilege permissions—so the right teams see the right data.
Encryption
Encrypted in transit and at rest to protect sensitive data end-to-end.
Retention
Configurable retention policies, including zero-retention modes where required.
Isolation
Tenant isolation with segregated processing to keep customer data separated.
Auditability
Audit logs for access and actions to support governance and reviews.
Private options
Customer-managed storage and private components for sensitive environments.
GDPR
FAQ
Do you store source code?
No. Decimal does not store or copy your source code. It connects to your repositories in read-only mode and generates semantic embeddings used for search and reasoning. Raw source files are never persisted. All code context is processed in memory and discarded after resolution. Embeddings are stored in your organization's isolated data partition and can be deleted on request.
What access is required?
Decimal needs read-only access to your code repositories (GitHub or GitLab), issue tracking and helpdesk tools (Zendesk, Salesforce, Jira), and optionally your logs and config systems.
What does deployment look like?
Most teams are live within one week. You connect your helpdesk and code repository through guided OAuth flows -- no infrastructure changes, no agents to install. Decimal begins indexing your codebase and historical tickets immediately. For enterprise customers, we support private VPC deployment, customer-managed encryption keys, and dedicated onboarding with a rollout plan tailored to your team's workflow.
What retention options exist?
You control how long Decimal retains investigation data. By default, ticket resolutions and reasoning traces are retained for the duration of your contract. You can request shorter retention windows, automatic purging schedules, or immediate deletion of specific data at any time. Enterprise customers can configure custom retention policies aligned with their internal compliance requirements.
Is our data used for training models?
No. Your source code, customer data, tickets, and logs are never used to train, fine-tune, or improve any foundation model. We maintain Zero Data Retention (ZDR) agreements with all of our AI providers, meaning your data is not stored, logged, or used for model training by any third party.
Can Decimal take actions or change our systems?
No. Decimal operates in read-only mode by default. It can investigate issues by reading code, logs, configs, and ticket data, but it cannot modify your systems, push code, change configurations, or take any write actions. Decimal delivers answers and evidence -- your team decides what to do with them.
