Technical support, engineered.
Root cause, automated.
Technical support, engineered.
Root cause, automated.
Decimal resolves support escalations and engineering investigations by reasoning over code, logs, and production data.
Decimal resolves complex support escalations by understanding your product at the source code level.
checkout.py
otel-demo
·
operations/main/
·
16 hours ago
Last modified 16 hours ago by commit ID 111ced1a | PR #3109
ENG-1284 SDK v3 upgrade breaks w..
Failures only occur for…
·
10 mins ago
System log
WARN
Request latency exceeded threshold (p95=2.8s)
ERROR
504 from payment-gateway
SELECT * FROM transactions
WHERE status = 'pending'
BROWSER
CODE
LOGS
ISSUES
DATABASES
checkout.py
otel-demo
·
operations/main/
·
16 hours ago
Last modified 16 hours ago by commit ID 111ced1a | PR #3109
ENG-1284 SDK v3 upgrade breaks w..
Failures only occur for…
·
10 mins ago
System log
WARN
Request latency exceeded threshold (p95=2.8s)
ERROR
504 from payment-gateway
SELECT * FROM transactions
WHERE status = 'pending'
BROWSER
CODE
LOGS
ISSUES
DATABASES
checkout.py
otel-demo
·
operations/main/
·
16 hours ago
Last modified 16 hours ago by commit ID 111ced1a | PR #3109
ENG-1284 SDK v3 upgrade breaks w..
Failures only occur for…
·
10 mins ago
System log
WARN
Request latency exceeded threshold (p95=2.8s)
ERROR
504 from payment-gateway
SELECT * FROM transactions
WHERE status = 'pending'
BROWSER
CODE
LOGS
ISSUES
DATABASES
checkout.py
otel-demo
·
operations/main/
·
16 hours ago
Last modified 16 hours ago by commit ID 111ced1a | PR #3109
ENG-1284 SDK v3 upgrade breaks w..
Failures only occur for…
·
10 mins ago
System log
WARN
Request latency exceeded threshold (p95=2.8s)
ERROR
504 from payment-gateway
SELECT * FROM transactions
WHERE status = 'pending'
BROWSER
CODE
LOGS
ISSUES
DATABASES
Helping everyone from startups to Fortune 10 enterprises unlock their support.
Helping everyone from startups to Fortune 10 enterprises unlock their support.
Helping everyone from startups to Fortune 10 enterprises unlock their support.
HOW DECIMAL WORKS
The investigation layer between support and engineering
The investigation layer between support and engineering
The investigation layer between support and engineering
Decimal reasons over code, configs, logs, and real customer data - then delivers answers where your team already works.
Decimal reasons over code, configs, logs, and real customer data - then delivers answers where your team already works.
Why didn’t my webhook trigger?
I created a webhook which should trigger when a booking is created. However, when Ben Denver (ben@claud.com) created a booking on January 7, 9AM PT, my endpoint was never hit.
Salesforce
·
alex-smith
·
1 minute ago
new Issue detected
searching Codebase
Reading Production Data
searching knowledge base
searching Logs
Reviewing User Session
Resolution ready
Why didn’t my webhook trigger?
I created a webhook which should trigger when a booking is created. However, when Ben Denver (ben@claud.com) created a booking on January 7, 9AM PT, my endpoint was never hit.
Salesforce
·
alex-smith
·
1 minute ago
new Issue detected
searching Codebase
Reading Production Data
searching knowledge base
searching Logs
Reviewing User Session
Resolution ready
Understands your product from the inside
Understands your product from the inside
Decimal reads your code, configs and docs to build real product understanding.
Knows how customers actually use it
It learns from logs, workflows, past tickets and real usage patterns.
Works as a seat in your tools
Works as a seat in your tools
Decimal lives inside Salesforce, GitHub, Jira and Slack with no workflow change.
Built for scale, security, and operational clarity
Works where your team works
Decimal replies inside Plain, Pylon, Zendesk, Jira, Salesforce, GitHub, and Slack - no new UI or workflow change.
No training on your data
Your customer data and source code are never used to train foundation models.
No training on your data
Your customer data and source code are never used to train foundation models.
Article
Webhook delivery failure checklist
Internal Docs
Article
Common causes of webhook timeouts
Docs
Article
Webhook not firing on booking creation
Docs
Article
Signature validation and required headers
Internal Docs
Article
Retry logic for failed webhook requests
Internal Docs
Evidence, not guesses
Every answer is backed by citations from code, logs, configs, and linked systems.
Enterprise security controls
SSO/RBAC/audit logs and encryption end-to-end for governance and reviews.
Enterprise security controls
SSO/RBAC/audit logs and encryption end-to-end for governance and reviews.
Databases
Read-only
Source Code
Ticket Data
Logs
Read-only by default
Connect safely to approved sources without write access.
Deployment options
Support private storage / VPC or customer-managed components where required.
Deployment options
Support private storage / VPC or customer-managed components where required.
CUSTOMERS
Fit for your different workflows.
80%
tickets resolved without engineering escalation
10x
faster from issue to root cause
1000+
hours saved across support and engineering every month
"Our goal is to be unreasonably helpful to every customer. Decimal enables us to do that at scale by investigating complex issues across logs, code, and customer configuration before we even respond."
Harry Thompson
Technical Solutions Lead, Omnea
"Our goal is to be unreasonably helpful to every customer. Decimal enables us to do that at scale by investigating complex issues across logs, code, and customer configuration before we even respond."
Harry Thompson
Technical Solutions Lead, Omnea
80%
tickets resolved without engineering escalation
10x
faster from issue to root cause
1000+
hours saved across support and engineering every month
"Our goal is to be unreasonably helpful to every customer. Decimal enables us to do that at scale by investigating complex issues across logs, code, and customer configuration before we even respond."
Harry Thompson
Technical Solutions Lead, Omnea
Root cause in minutes, not days.
Decimal resolves issues using code, logs, and production data, not stale documentation.
© 2026 Decimal AI
Platform
Enterprise
Root cause in minutes, not days.
Decimal resolves issues using code, logs, and production data, not stale documentation.
© 2026 Decimal AI
Platform
Enterprise
Root cause in minutes, not days.
Decimal resolves issues using code, logs, and production data, not stale documentation.
Platform
Enterprise
© 2026 Decimal AI
Root cause in minutes, not days.
Decimal resolves issues using code, logs, and production data, not stale documentation.
© 2026 Decimal AI
Platform
Enterprise