Enterprise-grade AI support, grounded in your code
Enterprise-grade AI support, grounded in your code
Enterprise-grade AI support, grounded in your code
Decimal helps enterprise support teams resolve the hardest technical tickets by reasoning directly over source code, logs, and historical tickets—without relying on stale documentation.
Decimal helps enterprise support teams resolve the hardest technical tickets by reasoning directly over source code, logs, and historical tickets—without relying on stale documentation.
In production at
In production at
Built for scale, security, and operational clarity
Works where support works
Decimal replies inside Zendesk/Jira/Salesforce/Slack—no new UI or workflow rewrite.
No training on your data
Your customer data and source code are never used to train foundation models.
No training on your data
Your customer data and source code are never used to train foundation models.
Article
Webhook delivery failure checklist
Internal Docs
Article
Common causes of webhook timeouts
Docs
Article
Webhook not firing on booking creation
Docs
Article
Signature validation and required headers
Internal Docs
Article
Retry logic for failed webhook requests
Internal Docs
Article
Webhook delivery failure checklist
Internal Docs
Article
Common causes of webhook timeouts
Docs
Article
Webhook not firing on booking creation
Docs
Article
Signature validation and required headers
Internal Docs
Article
Retry logic for failed webhook requests
Internal Docs
Article
Webhook delivery failure checklist
Internal Docs
Article
Common causes of webhook timeouts
Docs
Article
Webhook not firing on booking creation
Docs
Article
Signature validation and required headers
Internal Docs
Article
Retry logic for failed webhook requests
Internal Docs
Evidence, not guesses
Every answer is backed by citations from code, logs, configs, and linked systems.
Enterprise security controls
SSO/RBAC/audit logs and encryption end-to-end for governance and reviews.
Enterprise security controls
SSO/RBAC/audit logs and encryption end-to-end for governance and reviews.
Databases
Read-only
Source Code
Ticket Data
Logs
Read-only by default
Connect safely to approved sources without write access.
Deployment options
Support private storage / VPC or customer-managed components where required.
Deployment options
Support private storage / VPC or customer-managed components where required.
HOW DECIMAL WORKS
Decimal is your most proactive support engineer
Decimal is your most proactive support engineer
Decimal is your most proactive support engineer
Decimal is your most proactive support engineer
Decimal resolves complex support issues by reasoning directly over your code, configs, logs, and real customer usage—then delivering answers exactly where your team works.
Decimal resolves complex support issues by reasoning directly over your code, configs, logs, and real customer usage—then delivering answers exactly where your team works.
Why didn’t my webhook trigger?
I created a webhook which should trigger when a booking is created. However, when Ben Denver (ben@claud.com) created a booking on January 7, 9AM PT, my endpoint was never hit.
Salesforce
·
alex-smith
·
1 minute ago
new Issue detected
searching Codebase
Reading Production Data
searching knowledge base
searching Logs
Reviewing User Session
Resolution ready
Why didn’t my webhook trigger?
I created a webhook which should trigger when a booking is created. However, when Ben Denver (ben@claud.com) created a booking on January 7, 9AM PT, my endpoint was never hit.
Salesforce
·
alex-smith
·
1 minute ago
new Issue detected
searching Codebase
Reading Production Data
searching knowledge base
searching Logs
Reviewing User Session
Resolution ready
Why didn’t my webhook trigger?
I created a webhook which should trigger when a booking is created. However, when Ben Denver (ben@claud.com) created a booking on January 7, 9AM PT, my endpoint was never hit.
Salesforce
·
alex-smith
·
1 minute ago
new Issue detected
searching Codebase
Reading Production Data
searching knowledge base
searching Logs
Reviewing User Session
Resolution ready
Understands your product from the inside
Decimal reads your code, configs and docs to build real product understanding.
Knows how customers actually use it
It learns from logs, workflows, past tickets and real usage patterns.
Works as a seat in your tools
Decimal lives inside Salesforce, GitHub, Jira and Slack with no workflow change.
Standards
Designed to meet enterprise security standards
Designed to meet enterprise security standards
Access controls
SSO, RBAC, and least-privilege permissions—so the right teams see the right data.
Encryption
Encrypted in transit and at rest to protect sensitive data end-to-end.
Retention
Configurable retention policies, including zero-retention modes where required.
Isolation
Tenant isolation with segregated processing to keep customer data separated.
Auditability
Audit logs for access and actions to support governance and reviews.
Private options
Customer-managed storage and private components for sensitive environments.
HIPAA Compliant
HIPAA Compliant
GDPR
“This is awesome. I want to get this into our enterprise support org. We’ve got over 200 people and honestly, docs aren’t working.”
VP of Engineering
Fortune 100 Enterprise
CPO
Public SaaS Company (>$300M ARR)
CTO
Healthcare Growth Company
CASE STUDies
Proven enterprise impact
“This is awesome. I want to get this into our enterprise support org. We’ve got over 200 people and honestly, docs aren’t working.”
VP of Engineering
Fortune 100 Enterprise
80%
80%
Tickets resolved by Decimal without need of engineering
Tickets resolved by Decimal without need of engineering
10x
10x
Faster time from ticket creation to fix compared to traditional methods
Faster time from ticket creation to fix compared to traditional methods
1000+
1000+
Support hours saved by Decimal’s self healing knowledge base
Support hours saved by Decimal’s self healing knowledge base
FAQ
Your questions, answered
Your questions, answered
Do you store source code?
No. Decimal does not store your source code. It connects in read-only mode and uses code context to generate an answer with citations.
Do you store source code?
No. Decimal does not store your source code. It connects in read-only mode and uses code context to generate an answer with citations.
Do you store source code?
No. Decimal does not store your source code. It connects in read-only mode and uses code context to generate an answer with citations.
What access is required?
No. Decimal does not store your source code. It connects in read-only mode and uses code context to generate an answer with citations.
What access is required?
No. Decimal does not store your source code. It connects in read-only mode and uses code context to generate an answer with citations.
What access is required?
No. Decimal does not store your source code. It connects in read-only mode and uses code context to generate an answer with citations.
What does deployment look like?
No. Decimal does not store your source code. It connects in read-only mode and uses code context to generate an answer with citations.
What does deployment look like?
No. Decimal does not store your source code. It connects in read-only mode and uses code context to generate an answer with citations.
What does deployment look like?
No. Decimal does not store your source code. It connects in read-only mode and uses code context to generate an answer with citations.
What retention options exist?
No. Decimal does not store your source code. It connects in read-only mode and uses code context to generate an answer with citations.
What retention options exist?
No. Decimal does not store your source code. It connects in read-only mode and uses code context to generate an answer with citations.
What retention options exist?
No. Decimal does not store your source code. It connects in read-only mode and uses code context to generate an answer with citations.
Is our data used for training models?
No. Decimal does not store your source code. It connects in read-only mode and uses code context to generate an answer with citations.
Is our data used for training models?
No. Decimal does not store your source code. It connects in read-only mode and uses code context to generate an answer with citations.
Is our data used for training models?
No. Decimal does not store your source code. It connects in read-only mode and uses code context to generate an answer with citations.
Can Decimal take actions or change our systems?
No. Decimal does not store your source code. It connects in read-only mode and uses code context to generate an answer with citations.
Can Decimal take actions or change our systems?
No. Decimal does not store your source code. It connects in read-only mode and uses code context to generate an answer with citations.
Can Decimal take actions or change our systems?
No. Decimal does not store your source code. It connects in read-only mode and uses code context to generate an answer with citations.
Resolve technical support issues without engineering escalations
Decimal resolves complex support issues using real product data like code, logs, and tickets and no stale documentation.
© 2026 Decimal AI
Platform
Enterprise
Resolve technical support issues without engineering escalations
Decimal resolves complex support issues using real product data like code, logs, and tickets and no stale documentation.
© 2026 Decimal AI
Platform
Enterprise
Resolve technical support issues without engineering escalations
Decimal resolves complex support issues using real product data like code, logs, and tickets and no stale documentation.
© 2026 Decimal AI
Platform
Enterprise
Resolve technical support issues without engineering escalations
Decimal resolves complex support issues using real product data like code, logs, and tickets and no stale documentation.
Platform
Enterprise
© 2026 Decimal AI