PRICING
Pricing built for growing teams
Pilot
For teams validating Decimal on real escalation-heavy tickets.
100 tickets
$3 / ticket - metered
1 helpdesk + 1 repo connection
Standard support
Security pack (data-handling + access model)
Scale
Most popular
For support orgs reducing day-to-day engineering escalations.
1500 tickets
$3 / ticket - metered
Multiple connections (repos, logs, configs)
Priority support
Deployment options (review + rollout plan)
Enterprise
For high-volume, high-sensitivity
environments.
Custom
Custom volume + pricing
SSO / SAML + auditability (as required)
Dedicated onboarding + success plan
Private deployment options (as required)
Pilot
For teams validating Decimal on real escalation-heavy tickets.
100 tickets
$3 / ticket - metered
1 helpdesk + 1 repo connection
Standard support
Security pack (data-handling + access model)
Scale
Most popular
For support orgs reducing day-to-day engineering escalations.
1500 tickets
$3 / ticket - metered
Multiple connections (repos, logs, configs)
Priority support
Deployment options (review + rollout plan)
Enterprise
For high-volume, high-sensitivity
environments.
Custom
Custom volume + pricing
SSO / SAML + auditability (as required)
Dedicated onboarding + success plan
Private deployment options (as required)
Pilot
For teams validating Decimal on real escalation-heavy tickets.
100 tickets
$3 / ticket - metered
1 helpdesk + 1 repo connection
Standard support
Security pack (data-handling + access model)
Scale
Most popular
For support orgs reducing day-to-day engineering escalations.
1500 tickets
$3 / ticket - metered
Multiple connections (repos, logs, configs)
Priority support
Deployment options (review + rollout plan)
Enterprise
For high-volume, high-sensitivity
environments.
Custom
Custom volume + pricing
SSO / SAML + auditability (as required)
Dedicated onboarding + success plan
Private deployment options (as required)
In production at
In production at
In production at
Resolved tickets / month
Resolved tickets / month
Per-ticket pricing
Per-ticket pricing
Unlimited engineers
Unlimited engineers
Helpdesk integration
Helpdesk integration
Code repositories
Code repositories
Logs & configs access
Logs & configs access
Cross-system reasoning
Cross-system reasoning
Custom runbooks
Custom runbooks
Analytics & insights
Analytics & insights
Deployment support
Deployment support
Priority support
Priority support
SSO / SAML
SSO / SAML
Audit logs
Audit logs
Private deployment
Private deployment
SLA-backed support
SLA-backed support
Pilot
Pilot
Most popular
Most popular
$500/month, billed yearly
$500/month, billed yearly
100
100
$3 / ticket (metered)
$3 / ticket (metered)
1
1
1
1
Limited
Limited
Basic
Basic
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
Scale
Scale
$6000/month, billed yearly
$6000/month, billed yearly
1,500
1,500
$3 / ticket (metered)
$3 / ticket (metered)
Multiple
Multiple
Multiple
Multiple
Full
Full
Advanced
Advanced
-
-
-
-
-
-
-
-
Enterprise
Enterprise
Custom, billed yearly
Custom, billed yearly
Custom
Custom
Custom
Unlimited
Unlimited
Unlimited
Unlimited
Full
Full
Advanced
Advanced
“This is awesome. I want to get this into our enterprise support org. We’ve got over 200 people and honestly, docs aren’t working.”
VP of Engineering
Fortune 100 Enterprise
“This is awesome. I want to get this into our enterprise support org. We’ve got over 200 people and honestly, docs aren’t working.”
VP of Engineering
Fortune 100 Enterprise
“This is awesome. I want to get this into our enterprise support org. We’ve got over 200 people and honestly, docs aren’t working.”
VP of Engineering
Fortune 100 Enterprise
“This is awesome. I want to get this into our enterprise support org. We’ve got over 200 people and honestly, docs aren’t working.”
VP of Engineering
Fortune 100 Enterprise
“This is awesome. I want to get this into our enterprise support org. We’ve got over 200 people and honestly, docs aren’t working.”
VP of Engineering
Fortune 100 Enterprise
“This is awesome. I want to get this into our enterprise support org. We’ve got over 200 people and honestly, docs aren’t working.”
VP of Engineering
Fortune 100 Enterprise
“This is awesome. I want to get this into our enterprise support org. We’ve got over 200 people and honestly, docs aren’t working.”
VP of Engineering
Fortune 100 Enterprise
“This is awesome. I want to get this into our enterprise support org. We’ve got over 200 people and honestly, docs aren’t working.”
VP of Engineering
Fortune 100 Enterprise
“This is awesome. I want to get this into our enterprise support org. We’ve got over 200 people and honestly, docs aren’t working.”
VP of Engineering
Fortune 100 Enterprise
CPO
Public SaaS Company (>$300M ARR)
CTO
Healthcare Growth Company
Security & Data handling
Your data stays under your control
SOC 2 Compliant
Data isolation per customer
No training on your data
HIPAA Compliant
Security is not an add-on. It’s built in.
FAQ
Your questions, answered
Do you store source code?
No. Decimal does not store your source code. It connects in read-only mode and uses code context to generate an answer with citations.
Do you store source code?
No. Decimal does not store your source code. It connects in read-only mode and uses code context to generate an answer with citations.
Do you store source code?
No. Decimal does not store your source code. It connects in read-only mode and uses code context to generate an answer with citations.
What access is required?
No. Decimal does not store your source code. It connects in read-only mode and uses code context to generate an answer with citations.
What access is required?
No. Decimal does not store your source code. It connects in read-only mode and uses code context to generate an answer with citations.
What access is required?
No. Decimal does not store your source code. It connects in read-only mode and uses code context to generate an answer with citations.
What does deployment look like?
No. Decimal does not store your source code. It connects in read-only mode and uses code context to generate an answer with citations.
What does deployment look like?
No. Decimal does not store your source code. It connects in read-only mode and uses code context to generate an answer with citations.
What does deployment look like?
No. Decimal does not store your source code. It connects in read-only mode and uses code context to generate an answer with citations.
What retention options exist?
No. Decimal does not store your source code. It connects in read-only mode and uses code context to generate an answer with citations.
What retention options exist?
No. Decimal does not store your source code. It connects in read-only mode and uses code context to generate an answer with citations.
What retention options exist?
No. Decimal does not store your source code. It connects in read-only mode and uses code context to generate an answer with citations.
Is our data used for training models?
No. Decimal does not store your source code. It connects in read-only mode and uses code context to generate an answer with citations.
Is our data used for training models?
No. Decimal does not store your source code. It connects in read-only mode and uses code context to generate an answer with citations.
Is our data used for training models?
No. Decimal does not store your source code. It connects in read-only mode and uses code context to generate an answer with citations.
Can Decimal take actions or change our systems?
No. Decimal does not store your source code. It connects in read-only mode and uses code context to generate an answer with citations.
Can Decimal take actions or change our systems?
No. Decimal does not store your source code. It connects in read-only mode and uses code context to generate an answer with citations.
Can Decimal take actions or change our systems?
No. Decimal does not store your source code. It connects in read-only mode and uses code context to generate an answer with citations.
Resolve technical support issues without engineering escalations
Decimal resolves complex support issues using real product data like code, logs, and tickets and no stale documentation.
© 2026 Decimal AI
Platform
Enterprise
Resolve technical support issues without engineering escalations
Decimal resolves complex support issues using real product data like code, logs, and tickets and no stale documentation.
© 2026 Decimal AI
Platform
Enterprise
Resolve technical support issues without engineering escalations
Decimal resolves complex support issues using real product data like code, logs, and tickets and no stale documentation.
Platform
Enterprise
© 2026 Decimal AI
Resolve technical support issues without engineering escalations
Decimal resolves complex support issues using real product data like code, logs, and tickets and no stale documentation.
© 2026 Decimal AI
Platform
Enterprise