PRICING
Pricing built for growing teams
Security & Data handling
Your data stays under your control
SOC 2 Compliant
Data isolation per customer
No training on your data
Security is not an add-on. It’s built in.
FAQ
Your questions, answered
Do you store source code?
No. Decimal does not store or copy your source code. It connects to your repositories in read-only mode and generates semantic embeddings used for search and reasoning. Raw source files are never persisted. All code context is processed in memory and discarded after resolution. Embeddings are stored in your organization's isolated data partition and can be deleted on request.
What access is required?
Decimal needs read-only access to your code repositories (GitHub or GitLab), issue tracking and helpdesk tools (Zendesk, Salesforce, Jira), and optionally your logs and config systems.
What does deployment look like?
Most teams are live within one week. You connect your helpdesk and code repository through guided OAuth flows -- no infrastructure changes, no agents to install. Decimal begins indexing your codebase and historical tickets immediately. For enterprise customers, we support private VPC deployment, customer-managed encryption keys, and dedicated onboarding with a rollout plan tailored to your team's workflow.
What retention options exist?
You control how long Decimal retains investigation data. By default, ticket resolutions and reasoning traces are retained for the duration of your contract. You can request shorter retention windows, automatic purging schedules, or immediate deletion of specific data at any time. Enterprise customers can configure custom retention policies aligned with their internal compliance requirements.
Is our data used for training models?
No. Your source code, customer data, tickets, and logs are never used to train, fine-tune, or improve any foundation model. We maintain Zero Data Retention (ZDR) agreements with all of our AI providers, meaning your data is not stored, logged, or used for model training by any third party.
Can Decimal take actions or change our systems?
No. Decimal operates in read-only mode by default. It can investigate issues by reading code, logs, configs, and ticket data, but it cannot modify your systems, push code, change configurations, or take any write actions. Decimal delivers answers and evidence -- your team decides what to do with them.
