PRICING

Pricing built for growing teams

Basic

For teams validating Decimal on real escalation-heavy tickets.

100 tickets

$

500

/month

Billed yearly

2 months free

Book a demo

$3 / ticket - metered

1 helpdesk + 1 repo connection

Standard support

Security pack (data-handling + access model)

Scale

Most popular

For support orgs reducing day-to-day engineering escalations.

1500 tickets

$

6000

/month

Billed yearly

2 months free

Book a demo

$3 / ticket - metered

Multiple connections (repos, logs, configs)

Priority support

Deployment options (review + rollout plan)

Enterprise

For high-volume, high-sensitivity

environments.

Custom

Flexible

/month

Billed yearly

2 months free

Talk with founders

Custom volume + pricing

SSO / SAML + auditability (as required)

Dedicated onboarding + success plan

Private deployment options (as required)

Basic

For teams validating Decimal on real escalation-heavy tickets.

100 tickets

$

500

/month

Billed yearly

2 months free

Book a demo

$3 / ticket - metered

1 helpdesk + 1 repo connection

Standard support

Security pack (data-handling + access model)

Scale

Most popular

For support orgs reducing day-to-day engineering escalations.

1500 tickets

$

6000

/month

Billed yearly

2 months free

Book a demo

$3 / ticket - metered

Multiple connections (repos, logs, configs)

Priority support

Deployment options (review + rollout plan)

Enterprise

For high-volume, high-sensitivity

environments.

Custom

Flexible

/month

Billed yearly

2 months free

Talk with founders

Custom volume + pricing

SSO / SAML + auditability (as required)

Dedicated onboarding + success plan

Private deployment options (as required)

In production at

In production at

Resolved tickets / month

Per-ticket pricing

Unlimited engineers

Helpdesk integration

Code repositories

Logs & configs access

Cross-system reasoning

Custom runbooks

Analytics & insights

Deployment support

Priority support

SSO / SAML

Audit logs

Private deployment

SLA-backed support

Pilot

$500/month, billed yearly

100

$3 / ticket (metered)

1

1

Limited

Basic

-

-

-

-

-

-

-

-

Scale

Most popular

$6000/month, billed yearly

1,500

$3 / ticket (metered)

Multiple

Multiple

Full

Advanced

-

-

-

-

Enterprise

Custom, billed yearly

Custom

Custom

Unlimited

Unlimited

Full

Advanced

Pilot

$500/month, billed yearly

Scale

$6000/month, billed yearly

Enterprise

Custom, billed yearly

Resolved tickets / month

Per-ticket pricing

Unlimited engineers

Helpdesk integration

Code repositories

Logs & configs access

Cross-system reasoning

Custom runbooks

Analytics & insights

Deployment support

Priority support

SSO / SAML

Audit logs

Private deployment

SLA-backed support

100

$3 / ticket (metered)

1

1

Limited

Basic

-

-

-

-

-

-

-

-

Security & Data handling

Your data stays under your control

SOC 2 Compliant

Data isolation per customer

No training on your data

HIPAA Compliant

Security is not an add-on. It’s built in.

FAQ

Your questions, answered

Do you store source code?

No. Decimal does not store your source code. It connects in read-only mode and uses code context to generate an answer with citations.

What access is required?

No. Decimal does not store your source code. It connects in read-only mode and uses code context to generate an answer with citations.

What does deployment look like?

No. Decimal does not store your source code. It connects in read-only mode and uses code context to generate an answer with citations.

What retention options exist?

No. Decimal does not store your source code. It connects in read-only mode and uses code context to generate an answer with citations.

Is our data used for training models?

No. Decimal does not store your source code. It connects in read-only mode and uses code context to generate an answer with citations.

Can Decimal take actions or change our systems?

No. Decimal does not store your source code. It connects in read-only mode and uses code context to generate an answer with citations.

Root cause in minutes, not days.

Decimal resolves issues using code, logs, and production data - not stale documentation

Root cause in minutes, not days.

Decimal resolves issues using code, logs, and production data - not stale documentation

Root cause in minutes, not days.

Decimal resolves issues using code, logs, and production data - not stale documentation

Root cause in minutes, not days.

Decimal resolves issues using code, logs, and production data - not stale documentation