Privacy Policy
DecimalAI, Inc. (“Decimal,” “we,” “us,” or “our”) has prepared this Privacy Policy to explain (1) what personal information we collect, (2) how we use and share that information, and (3) your choices concerning our privacy and information practices.
1. Applicability of this Privacy Policy
We provide services for businesses to automate support workflows. This Privacy Policy applies to personal information that we collect in connection with our website(s) (including https://www.getdecimal.ai), when you apply for a role with us, and any other products and/or services operated by us that link to this Privacy Policy (collectively, the “Services”).
This Privacy Policy does not apply to our handling of personal information that we process on behalf of our business customers. Our processing of that personal information is governed by the agreements we have with our customers.
2. Personal information we collect
Information you provide to us:
Account information: When you create an account to use our Services, we collect information such as your work email address, password, and other account registration information.
Business contact information: If you are a representative of one of our customers, suppliers, or business partners, we may collect information about you (such as your name, work email, place of work, role, and other contact details) when entering into an agreement with your company or during the course of our relationship.
Feedback or correspondence: Information you provide when you contact us with questions, feedback, or otherwise correspond with us.
Usage information: Information about how you use the Services and interact with us.
Chat widget information: When using our embeddable chat widget, you may optionally provide your email and name. Chat messages, session tokens, and IP addresses are also collected for functionality and security.is Privacy Policy.
Other information: Any additional information you provide to us that we use in accordance with this Privacy Policy.
Information we obtain from third parties:
We may obtain limited business contact information about you from third parties, such as marketing partners, publicly available sources, or event organizers, to communicate with you about our Services.
3. How we use your personal information
We use the information we collect to:
Provide, operate, maintain, and improve our Services.
Communicate with you about our Services, including announcements, updates, and support messages.
Respond to your requests, questions, and feedback.
Monitor and protect the security of our Services.
Prevent and detect fraud, misuse, or other unauthorized activity.
Conduct research and development to improve our Services.
Comply with applicable laws and enforce our agreements.
We do not sell personal information, and we do not use customer data to train third-party AI models.
4. How we share your personal information
Service providers: We may share your information with third parties that provide services on our behalf (such as hosting, analytics, or customer support).
Authorities and others: We may disclose information to law enforcement, regulators, or others as necessary to comply with legal obligations or protect rights and security.
Business transfers: We may share information in connection with a merger, acquisition, financing, reorganization, or sale of assets.
Affiliates: We may share information with affiliates under common ownership, consistent with this Privacy Policy.
5. Your choices
Access or update your information: If you have an account, you may review and update certain personal information by logging in.
Marketing communications: You may opt out of receiving marketing communications from us at any time by following the unsubscribe instructions or contacting us.
5A. Additional rights for individuals in the European Economic Area, UK, and Switzerland
If you are located in the EEA, UK, or Switzerland, you have the following rights regarding your personal information:
Access: Request confirmation of whether we process your personal information.
Correction: Request correction of inaccurate personal information.
Erasure: Request deletion of your personal information, subject to legal obligations.
Data portability: Receive your personal information in a structured format.
Object: Object to our processing of your personal information based on legitimate interests.
Restrict processing: Request that we limit how we process your personal information.
To exercise these rights, contact us at privacy@getdecimal.ai. You also have the right to lodge a complaint with your local data protection supervisory authority.
6. Data retention
We retain personal information for as long as necessary to provide our Services, comply with legal and contractual obligations, and resolve disputes. Customer data, and related data accessed for service delivery are not retained beyond the scope of engagement, as governed by customer agreements.
You may request deletion of your personal information by contacting privacy@getdecimal.ai.
7. Job applicants
If you apply for a position with us, we collect and process the information you provide (such as contact information, credentials, and work history) for recruitment purposes. If you are hired, this information becomes part of your employment record.
8. Other sites and services
We do not sell personal informatOur Services may contain links to other websites or services operated by third parties. We are not responsible for the privacy practices of those third parties and encourage you to review their policies.
9. Security practices
We use organizational, technical, and administrative measures designed to protect personal information against unauthorized access, misuse, or disclosure. While no system is completely secure, we continuously work to protect information in line with industry standards, including encryption in transit and at rest, access controls, and SOC 2–aligned practices.
10. Children
Our Services are designed for business use and are not directed at children under 18. We do not knowingly collect personal information from children.
11. Changes to this Privacy Policy
We may modify this Privacy Policy from time to time. If we make material changes, we will update the “Last Updated” date and may provide additional notice as appropriate.
12. How to contact us
If you have questions or concerns, please contact us at privacy@getdecimal.ai
DecimalAI, Inc. (“Decimal,” “we,” “us,” or “our”) has prepared this Privacy Policy to explain (1) what personal information we collect, (2) how we use and share that information, and (3) your choices concerning our privacy and information practices.
1. Applicability of this Privacy Policy
We provide services for businesses to automate support workflows. This Privacy Policy applies to personal information that we collect in connection with our website(s) (including https://www.getdecimal.ai), when you apply for a role with us, and any other products and/or services operated by us that link to this Privacy Policy (collectively, the “Services”).
This Privacy Policy does not apply to our handling of personal information that we process on behalf of our business customers. Our processing of that personal information is governed by the agreements we have with our customers.
2. Personal information we collect
Information you provide to us:
Account information: When you create an account to use our Services, we collect information such as your work email address, password, and other account registration information.
Business contact information: If you are a representative of one of our customers, suppliers, or business partners, we may collect information about you (such as your name, work email, place of work, role, and other contact details) when entering into an agreement with your company or during the course of our relationship.
Feedback or correspondence: Information you provide when you contact us with questions, feedback, or otherwise correspond with us.
Usage information: Information about how you use the Services and interact with us.
Chat widget information: When using our embeddable chat widget, you may optionally provide your email and name. Chat messages, session tokens, and IP addresses are also collected for functionality and security.is Privacy Policy.
Other information: Any additional information you provide to us that we use in accordance with this Privacy Policy.
Information we obtain from third parties:
We may obtain limited business contact information about you from third parties, such as marketing partners, publicly available sources, or event organizers, to communicate with you about our Services.
3. How we use your personal information
We use the information we collect to:
Provide, operate, maintain, and improve our Services.
Communicate with you about our Services, including announcements, updates, and support messages.
Respond to your requests, questions, and feedback.
Monitor and protect the security of our Services.
Prevent and detect fraud, misuse, or other unauthorized activity.
Conduct research and development to improve our Services.
Comply with applicable laws and enforce our agreements.
We do not sell personal information, and we do not use customer data to train third-party AI models.
4. How we share your personal information
Service providers: We may share your information with third parties that provide services on our behalf (such as hosting, analytics, or customer support).
Authorities and others: We may disclose information to law enforcement, regulators, or others as necessary to comply with legal obligations or protect rights and security.
Business transfers: We may share information in connection with a merger, acquisition, financing, reorganization, or sale of assets.
Affiliates: We may share information with affiliates under common ownership, consistent with this Privacy Policy.
5. Your choices
Access or update your information: If you have an account, you may review and update certain personal information by logging in.
Marketing communications: You may opt out of receiving marketing communications from us at any time by following the unsubscribe instructions or contacting us.
5A. Additional rights for individuals in the European Economic Area, UK, and Switzerland
If you are located in the EEA, UK, or Switzerland, you have the following rights regarding your personal information:
Access: Request confirmation of whether we process your personal information.
Correction: Request correction of inaccurate personal information.
Erasure: Request deletion of your personal information, subject to legal obligations.
Data portability: Receive your personal information in a structured format.
Object: Object to our processing of your personal information based on legitimate interests.
Restrict processing: Request that we limit how we process your personal information.
To exercise these rights, contact us at privacy@getdecimal.ai. You also have the right to lodge a complaint with your local data protection supervisory authority.
6. Data retention
We retain personal information for as long as necessary to provide our Services, comply with legal and contractual obligations, and resolve disputes. Customer data, and related data accessed for service delivery are not retained beyond the scope of engagement, as governed by customer agreements.
You may request deletion of your personal information by contacting privacy@getdecimal.ai.
7. Job applicants
If you apply for a position with us, we collect and process the information you provide (such as contact information, credentials, and work history) for recruitment purposes. If you are hired, this information becomes part of your employment record.
8. Other sites and services
We do not sell personal informatOur Services may contain links to other websites or services operated by third parties. We are not responsible for the privacy practices of those third parties and encourage you to review their policies.
9. Security practices
We use organizational, technical, and administrative measures designed to protect personal information against unauthorized access, misuse, or disclosure. While no system is completely secure, we continuously work to protect information in line with industry standards, including encryption in transit and at rest, access controls, and SOC 2–aligned practices.
10. Children
Our Services are designed for business use and are not directed at children under 18. We do not knowingly collect personal information from children.
11. Changes to this Privacy Policy
We may modify this Privacy Policy from time to time. If we make material changes, we will update the “Last Updated” date and may provide additional notice as appropriate.
12. How to contact us
If you have questions or concerns, please contact us at privacy@getdecimal.ai
Resolve technical support issues without engineering escalations
Decimal resolves complex support issues using real product data like code, logs, and tickets and no stale documentation.
© 2026 Decimal AI
Platform
Enterprise
Resolve technical support issues without engineering escalations
Decimal resolves complex support issues using real product data like code, logs, and tickets and no stale documentation.
Platform
Enterprise
© 2026 Decimal AI
Resolve technical support issues without engineering escalations
Decimal resolves complex support issues using real product data like code, logs, and tickets and no stale documentation.
© 2026 Decimal AI
Platform
Enterprise
Resolve technical support issues without engineering escalations
Decimal resolves complex support issues using real product data like code, logs, and tickets and no stale documentation.
© 2026 Decimal AI
Platform
Enterprise