about us

Built to end the endless cycle of debugging tickets

Decimal exists to help engineering teams spend more time building and less time firefighting—by turning scattered operational knowledge into a reliable workflow.

Why Decimal

Engineering support breaks down as teams and systems scale.

Context ends up scattered across repos, logs, configs, dashboards, and tribal knowledge—so every ticket becomes a fresh investigation.


Decimal is our response: a workflow that gathers the right context, shows the evidence, and turns each resolution into something the next person can reuse.

Pull context from real sources of truth

Keep investigation and decisions in one thread

Make handoffs predictable across shifts

OUR investors

Backed by builders of developer infrastructure.

We’re supported by investors and operators who’ve built and scaled the systems modern engineering teams rely on.

We’re supported by investors and operators who’ve built and scaled the systems modern engineering teams rely on.

We’re supported by investors and operators who’ve built and scaled the systems modern engineering teams rely on.

Ryan Hoover

Ryan Hoover

Ryan Hoover

Founder, Product Hunt

Founder, Product Hunt

Founder, Product Hunt

Claire Johnson

Claire Johnson

Claire Johnson

COO, Stripe

COO, Stripe

COO, Stripe

Rimple Patel

Rimple Patel

Rimple Patel

COO, Eightfold

COO, Eightfold

COO, Eightfold

Michelle Valentin

Michelle Valentin

Michelle Valentin

Founder, Anrok

Founder, Anrok

Founder, Anrok

What we’re building

Decimal is designed to live where support work already happens—while staying grounded in real sources of truth.

Decimal is designed to live where support work already happens—while staying grounded in real sources of truth.

In-ticket by default

Works inside your ticketing system

Keeps investigation in one place

Produces resolution-ready drafts

Evidence-first

Grounded in real system data

Clear citations and traceability

Designed to earn trust

Built for production

Handles incomplete context

Supports handoffs and escalation

Improves with every resolution

Our mission

We’re building the fastest path from “something’s broken” to “here’s the fix.” Decimal turns scattered operational knowledge into a system that can investigate, explain, and resolve issues with high confidence.

We’re building the fastest path from “something’s broken” to “here’s the fix.” Decimal turns scattered operational knowledge into a system that can investigate, explain, and resolve issues with high confidence.

Sanjeet Hajarnis

80%

Tickets resolved by Decimal without need of engineering


Tickets resolved by Decimal without need of engineering

Tickets resolved by Decimal without need of engineering

10x

Faster time from ticket creation to fix compared to traditional methods

1000+

Support hours saved by Decimal’s self healing knowledge base


Support hours saved by Decimal’s self healing knowledge base

Support hours saved by Decimal’s self healing knowledge base

In production at

In production at

In production at

Help build Decimal

Help make engineering support repeatable, evidence-first, and enterprise-ready. If you care about reliability, clarity, and craft, we should talk.

Help make engineering support repeatable, evidence-first, and enterprise-ready. If you care about reliability, clarity, and craft, we should talk.

Help make engineering support repeatable, evidence-first, and enterprise-ready. If you care about reliability, clarity, and craft, we should talk.

The story so far

The story so far

A timeline of the moments that shaped what we’re building

A timeline of the moments that shaped what we’re building

  • Mar 2025

    Founded Decimal in California

  • Mar 2025

    Founded Decimal in California

  • Apr 2025

    Partner prototype shipped

  • Apr 2025

    Partner prototype shipped

  • May 2025

    Seed round closed

  • May 2025

    Seed round closed

  • Jun 2025

    In-ticket workflows shipped

  • Jun 2025

    In-ticket workflows shipped

  • Jul 2025

    SSO + RBAC + audit logs

  • Jul 2025

    SSO + RBAC + audit logs

  • AUG 2025

    Increase customer adoption

  • AUG 2025

    Increase customer adoption

  • sep 2025

    Scaling momentum

  • sep 2025

    Scaling momentum

  • sep 2025

    Scaling momentum

  • sep 2025

    Scaling momentum

  • sep 2025

    Scaling momentum

  • sep 2025

    Scaling momentum

  • sep 2025

    Scaling momentum

  • sep 2025

    Scaling momentum

OUR TEAM

Meet the founders

Building Decimal with an engineering-first bar.

Sanjeet Hajarnis

Chief Executive Officer

Head of AI at Eightfold AI. Sanjeet built the pricing models at Uber that were responsible for billions of rides and the early AI models that powered Facebook’s News Feed.

Kevin Raji Cherian

Chief Technology Officer

Built and scaled the Vector Search product at Databricks from 0 to 1. Before that, was part of the early engineering team at Eightfold that built and scaled key infrastructure and platform.

Our team has previously worked at

Our Vision

Engineering support is still too manual. Every ticket pulls context from five places: the code, the logs, the configs, dashboards, and whatever someone remembers from last time. The result is repeat debugging, slow handoffs, and fixes that don’t get captured in a way the next person can trust.

Engineering support is still too manual. Every ticket pulls context from five places: the code, the logs, the configs, dashboards, and whatever someone remembers from last time. The result is repeat debugging, slow handoffs, and fixes that don’t get captured in a way the next person can trust.

We’re building Decimal to change that—not by replacing the engineer, but by making the work repeatable.

We’re building Decimal to change that—not by replacing the engineer, but by making the work repeatable.

We believe support work should behave like an engineered system, not a series of heroics. In production, confidence matters. If an answer can’t point to its sources, it can’t be trusted.

We believe support work should behave like an engineered system, not a series of heroics. In production, confidence matters. If an answer can’t point to its sources, it can’t be trusted.

Decimal turns tickets into a durable feedback loop: every investigation becomes a traceable thread, every resolution becomes a reusable artifact, and teams get faster without losing control.

Decimal turns tickets into a durable feedback loop: every investigation becomes a traceable thread, every resolution becomes a reusable artifact, and teams get faster without losing control.

Evidence-first

Evidence-first

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Auditable outputs

Auditable outputs

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Built for production

Built for production

Resolve technical support issues without engineering escalations

Decimal resolves complex support issues using real product data like code, logs, and tickets and no stale documentation.

Resolve technical support issues without engineering escalations

Decimal resolves complex support issues using real product data like code, logs, and tickets and no stale documentation.

Resolve technical support issues without engineering escalations

Decimal resolves complex support issues using real product data like code, logs, and tickets and no stale documentation.

Resolve technical support issues without engineering escalations

Decimal resolves complex support issues using real product data like code, logs, and tickets and no stale documentation.