Blog
Engineering support, decoded.
Practical insights on debugging, support ops, incident response, and AI in engineering workflows.
How to investigate technical tickets that Intercom Fin escalates
Keep the customer conversation in Intercom. Connect the handoff to the code, logs, and configuration needed to resolve it.
How to investigate technical tickets that Intercom Fin escalates
Keep the customer conversation in Intercom. Connect the handoff to the code, logs, and configuration needed to resolve it.
How to use Jev to triage your support inbox
Build a TypeScript triage worker with AI SDK and TypeSafe’s Jev model: classify tickets, flag production blockers, and route uncertain cases for review.
Do You Need a New Help Desk or an AI Support Layer?
Diagnose where support work actually stalls before replacing the system of record or adding another AI tool.
Investigating support tickets across integrations
A practical look at tracing a customer’s access problem from their identity provider to your application, inspired by WorkOS’s SCIM logs.
Decimal is now available on the Intercom App Store
Bring code-aware investigations to your Intercom workflow. Decimal connects customer questions to the code, logs, and data behind your product.
The Best Support Architecture for API Companies
Build API support around the request: preserve a transaction envelope, join it to runtime evidence, and return an answer without making the customer reconstruct your system.
Decimal Raises $4M to Bring Engineering-Level Understanding to Customer Support
Our seed round, co-led by Khosla Ventures and Kearny Jackson, will help us build a future where customer teams can investigate the hardest technical problems and own the resolution.
Best AI Support Software for Technical & AI Products: 15 Platforms Compared (2026)
Fifteen platforms evaluated for the support problem technical and AI products have: investigating what the software did, not retrieving what the docs say. Where each one stops short, and what it costs.
How Omnea gives everybody in the team their own personal engineering expert with Decimal
Omnea uses Decimal's AI support engineer to investigate customer support tickets across logs, code, databases, and feature flags, giving every team the technical context to resolve issues faster.
How Granola redesigned support workflows using Decimal to handle issues at scale
Support engineers start with the findings instead of manually searching logs, databases, and code to troubleshoot what happened.
How Composio built end-to-end support using Decimal from chat conversations to complex investigations
Developers can move fast with deep 40-turn technical discussions via Decimal.
Decimal vs Zendesk: Which Is Better for Technical B2B Support in 2026?
A detailed comparison of Decimal's code-aware investigation agent and Zendesk's knowledge-base AI, and how to choose for technical B2B support.
How Guide automated engineering support using Decimal
Transformed engineering support from constant interruption into automated investigation workflow.
How Resilinc cut MTTR by 62% with Decimal
Faster resolution, fewer escalations, and a more autonomous Support organization.