Decimal AI - Resolve complex support tickets in minutes

Technical support shouldn’t require engineers

Decimal resolves complex support escalations by understanding your product at the source-code level.

Decimal resolves complex support escalations by understanding your product at the source code level.

Contact Sales

checkout.py

otel-demo

operations/main/

16 hours ago

Last modified 16 hours ago by commit ID 111ced1a | PR #3109

ENG-1284 SDK v3 upgrade breaks w..

Failures only occur for…

10 mins ago

System log

WARN

Request latency exceeded threshold (p95=2.8s)

ERROR

504 from payment-gateway

SELECT * FROM transactions

WHERE status = 'pending'

BROWSER

CODE

LOGS

ISSUES

DATABASES

checkout.py

otel-demo

operations/main/

16 hours ago

Last modified 16 hours ago by commit ID 111ced1a | PR #3109

ENG-1284 SDK v3 upgrade breaks w..

Failures only occur for…

10 mins ago

System log

WARN

Request latency exceeded threshold (p95=2.8s)

ERROR

504 from payment-gateway

SELECT * FROM transactions

WHERE status = 'pending'

BROWSER

CODE

LOGS

ISSUES

DATABASES

checkout.py

otel-demo

operations/main/

16 hours ago

Last modified 16 hours ago by commit ID 111ced1a | PR #3109

ENG-1284 SDK v3 upgrade breaks w..

Failures only occur for…

10 mins ago

System log

WARN

Request latency exceeded threshold (p95=2.8s)

ERROR

504 from payment-gateway

SELECT * FROM transactions

WHERE status = 'pending'

BROWSER

CODE

LOGS

ISSUES

DATABASES

In production at

In production at

In production at

HOW DECIMAL WORKS

Decimal is your most proactive support engineer

Decimal resolves complex support issues by reasoning directly over your code, configs, logs, and real customer usage—then delivering answers exactly where your team works.

Why didn’t my webhook trigger?

I created a webhook which should trigger when a booking is created. However, when Ben Denver (ben@claud.com) created a booking on January 7, 9AM PT, my endpoint was never hit.

Salesforce

alex-smith

1 minute ago

new Issue detected

searching Codebase

Reading Production Data

searching knowledge base

searching Logs

Reviewing User Session

Resolution ready

Why didn’t my webhook trigger?

I created a webhook which should trigger when a booking is created. However, when Ben Denver (ben@claud.com) created a booking on January 7, 9AM PT, my endpoint was never hit.

Salesforce

alex-smith

1 minute ago

new Issue detected

searching Codebase

Reading Production Data

searching knowledge base

searching Logs

Reviewing User Session

Resolution ready

Why didn’t my webhook trigger?

I created a webhook which should trigger when a booking is created. However, when Ben Denver (ben@claud.com) created a booking on January 7, 9AM PT, my endpoint was never hit.

Salesforce

alex-smith

1 minute ago

new Issue detected

searching Codebase

Reading Production Data

searching knowledge base

searching Logs

Reviewing User Session

Resolution ready

Why didn’t my webhook trigger?

I created a webhook which should trigger when a booking is created. However, when Ben Denver (ben@claud.com) created a booking on January 7, 9AM PT, my endpoint was never hit.

Salesforce

alex-smith

1 minute ago

new Issue detected

searching Codebase

Reading Production Data

searching knowledge base

searching Logs

Reviewing User Session

Resolution ready

Understands your product from the inside

Decimal reads your code, configs and docs to build real product understanding.

Knows how customers actually use it

It learns from logs, workflows, past tickets and real usage patterns.

Works as a seat in your tools

Decimal lives inside Salesforce, GitHub, Jira and Slack with no workflow change.

Standards

Designed to meet enterprise security standards

No code stored

Decimal never stores your source code. We retain only embeddings and required metadata.

Bring your own cloud

Deploy Decimal within your own security perimeter to meet compliance requirements.

Encrypted in transit & at-rest

All data is protected using bank level encryption upholding highest standards.

Zero data retention

Your data is never used to train models and is not retained beyond processing.

HIPAA Compliant

GDPR

Learn more in our

Trust Center.

Built for scale, security, and operational clarity

Works where support works

Decimal replies inside Zendesk/Jira/Salesforce/Slack—no new UI or workflow rewrite.

No training on your data

Your customer data and source code are never used to train foundation models.

No training on your data

Your customer data and source code are never used to train foundation models.

Article

Webhook delivery failure checklist

Internal Docs

Article

Common causes of webhook timeouts

Docs

Article

Webhook not firing on booking creation

Docs

Article

Signature validation and required headers

Internal Docs

Article

Retry logic for failed webhook requests

Internal Docs

Article

Webhook delivery failure checklist

Internal Docs

Article

Common causes of webhook timeouts

Docs

Article

Webhook not firing on booking creation

Docs

Article

Signature validation and required headers

Internal Docs

Article

Retry logic for failed webhook requests

Internal Docs

Article

Webhook delivery failure checklist

Internal Docs

Article

Common causes of webhook timeouts

Docs

Article

Webhook not firing on booking creation

Docs

Article

Signature validation and required headers

Internal Docs

Article

Retry logic for failed webhook requests

Internal Docs

Article

Webhook delivery failure checklist

Internal Docs

Article

Common causes of webhook timeouts

Docs

Article

Webhook not firing on booking creation

Docs

Article

Signature validation and required headers

Internal Docs

Article

Retry logic for failed webhook requests

Internal Docs

Evidence, not guesses

Every answer is backed by citations from code, logs, configs, and linked systems.

Enterprise security controls

SSO/RBAC/audit logs and encryption end-to-end for governance and reviews.

Enterprise security controls

SSO/RBAC/audit logs and encryption end-to-end for governance and reviews.

Databases

Read-only

Source Code

Ticket Data

Logs

Read-only by default

Connect safely to approved sources without write access.

Deployment options

Support private storage / VPC or customer-managed components where required.

Deployment options

Support private storage / VPC or customer-managed components where required.

with decimal

Solved with Decimal

Happier customers

Mean time to resolution (MTTR) reduced from 6.5 days to 2.5 days

Quick ROI

Decimal delivers a measurable impact within 4 weeks of going live

Team productivity

50+ hours saved every week across support, product and engineering

Team productivity

50+ hours saved every week across support, product and engineering

Tickets resolved by Decimal without need of engineering

Faster time from ticket creation to fix compared to traditional methods

Support hours saved by Decimal’s self healing knowledge base

“This is awesome. I want to get this into our enterprise support org. We’ve got over 200 people and honestly, docs aren’t working.”
VP of Engineering
Fortune 100 Enterprise
“This is awesome. I want to get this into our enterprise support org. We’ve got over 200 people and honestly, docs aren’t working.”
VP of Engineering
Fortune 100 Enterprise
“This is awesome. I want to get this into our enterprise support org. We’ve got over 200 people and honestly, docs aren’t working.”
VP of Engineering
Fortune 100 Enterprise
“This is awesome. I want to get this into our enterprise support org. We’ve got over 200 people and honestly, docs aren’t working.”
VP of Engineering
Fortune 100 Enterprise
“This is awesome. I want to get this into our enterprise support org. We’ve got over 200 people and honestly, docs aren’t working.”
VP of Engineering
Fortune 100 Enterprise
“This is awesome. I want to get this into our enterprise support org. We’ve got over 200 people and honestly, docs aren’t working.”
VP of Engineering
Fortune 100 Enterprise
“This is awesome. I want to get this into our enterprise support org. We’ve got over 200 people and honestly, docs aren’t working.”
VP of Engineering
Fortune 100 Enterprise
“This is awesome. I want to get this into our enterprise support org. We’ve got over 200 people and honestly, docs aren’t working.”
VP of Engineering
Fortune 100 Enterprise

“This is awesome. I want to get this into our enterprise support org. We’ve got over 200 people and honestly, docs aren’t working.”
VP of Engineering
Fortune 100 Enterprise
“This is awesome. I want to get this into our enterprise support org. We’ve got over 200 people and honestly, docs aren’t working.”
VP of Engineering
Fortune 100 Enterprise
“This is awesome. I want to get this into our enterprise support org. We’ve got over 200 people and honestly, docs aren’t working.”
VP of Engineering
Fortune 100 Enterprise
“This is awesome. I want to get this into our enterprise support org. We’ve got over 200 people and honestly, docs aren’t working.”
VP of Engineering
Fortune 100 Enterprise
“This is awesome. I want to get this into our enterprise support org. We’ve got over 200 people and honestly, docs aren’t working.”
VP of Engineering
Fortune 100 Enterprise
“This is awesome. I want to get this into our enterprise support org. We’ve got over 200 people and honestly, docs aren’t working.”
VP of Engineering
Fortune 100 Enterprise
“This is awesome. I want to get this into our enterprise support org. We’ve got over 200 people and honestly, docs aren’t working.”
VP of Engineering
Fortune 100 Enterprise
“This is awesome. I want to get this into our enterprise support org. We’ve got over 200 people and honestly, docs aren’t working.”
VP of Engineering
Fortune 100 Enterprise